FAQ's

Do you offer custom / personalized orders?

Yes we do, please contact us for any customization you would like.

What if i'm not sure about the right size for me?

All items are available in sizes XS S M L XL , if you're not sure how to measure yourself please see this post

Can i pay with credit card?
Yes, you can pay using your credit card or PayPal account.
Do you ship internationally?
yes we do!
How long before i receive my order?
All items are made-to-order and take 7-21 days to make.
Shipping to U.S ==> door-to-door 5-8 days.
Shipping to Israel ==> door-to-door 24-72 hours.
Shipping to ROTW ==> priority airmail 10-21.
What about taxes?
All prices do not include taxes.
*For Israeli customers 17% VAT will be added.
What if i don't like my item?
If you don't like the look or the fit isn't right for you please let us know within 14 days, we'll be happy to exchange or refund.
Please return the item in the same condition you received it and contact us prior to sending it back.
*Refund will be made upon receiving your item back minus restocking fees.
**Custom orders sale items & handmade knits are non-refundable.
How do i wash a Duende garment?

All items are made of high quality materials. the best way to assure your garment will 'live forever' is to use a delicate machine wash up to 86 Fahrenheit / 30 Celsius, and hang it to dry. Avoiding tumble dryer is a good idea  :)

*hand knitted items need to be hand washed and lay flat to dry.

Do you wholesale?

We'll be happy to work with you to adjust wholesale orders.
For orders over $1000 please contact us and include the following:

• Store
• Address
• Website
• Instagram
• Brands You Carry

 

*Please feel free to contact us with any other questions.